Refund policy
REFUND & RETURN POLICY
Last updated: September 11, 2026
At SPRIKE, we want you to be satisfied with your purchase. If you change your mind about your order, you have the right to return eligible items in accordance with applicable consumer protection laws.
1. RIGHT TO WITHDRAW
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, please contact us within the 14-day period using the contact details provided below.
After notifying us that you wish to withdraw from the purchase, you must send the products back to us without undue delay and no later than 14 days after notifying us of your withdrawal.
2. RETURN CONDITIONS
Products should be returned in a condition that allows us to verify their nature, characteristics and functioning.
You may examine and try on clothing as reasonably necessary to determine whether it is suitable for you. However, you may be responsible for any reduction in the value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.
Where possible, please return the item with its original tags and packaging.
3. RETURN SHIPPING COSTS
Unless the product is defective or we have made an error with your order, the cost of returning an item is the responsibility of the customer.
Please contact us before sending a return so that we can provide the appropriate return instructions and return address.
4. REFUNDS
Once we receive the returned product, we will process your refund.
Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed with you.
The refund will include the payments we received from you, including the cost of standard delivery. If you selected a more expensive delivery option than the least expensive standard delivery method offered by us, the additional cost will not be refunded.
We may withhold the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.
5. DEFECTIVE OR INCORRECT ITEMS
If you receive an item that is defective, damaged, or different from what you ordered, please contact us as soon as possible.
Please provide your order number and, where appropriate, photos of the issue.
Your statutory consumer rights remain unaffected.
6. EXCHANGES
We currently do not offer direct exchanges.
If you need a different size or product, you may return the original item and place a new order.
7. HOW TO REQUEST A RETURN
To request a return, please contact us at:
Email: sprikeworld2026@gmail.com
Please include your order number, your name, and the item(s) you wish to return.
We will provide you with the return instructions and return address.
8. CONTACT
SPRIKE
Email: sprikeworld2026@gmail.com